Thanks to recent breakthroughs in the field of robotics, automation or the use of commercial robots has been helping businesses operate more efficiently. GoodTaste Restaurant has acquired 11 smart delivery robots of Pudu Robotics, distributed by MySolutions, Inc., to level up their customer service. MySolutions, Inc. is the exclusive Philippine distributor and partner of Pudu Robotics, a China-based robotics company specializing in commercial robot production.
Dining in GoodTaste Restaurant is highly recommended when visiting Baguio City, the summer capital of the Philippines. The restaurant combines a fusion of Filipino and Chinese cuisines, offering large food servings for an affordable price. Located at Otek Street and near Burnham Park, the restaurant is definitely in Baguio City’s heart. To improve operations and service to hundreds of daily customers, GoodTaste Restaurant has adopted automation with smart delivery robots from Pudu Robotics, proving that delicious food and technology can go hand in hand.
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GoodTaste Restaurant Enhances Customer Experience with Pudu Robotics
GoodTaste Restaurant, a beloved destination for both Baguio locals and tourists, faced challenges such as long lines and extended wait times due to the high volume of customers every day. This also placed a significant burden on their staff, especially during peak hours. To address these challenges, MySolutions proposed Pudu Robotics’ smart robot solution to augment their service team, streamline workflows, and expedite food deliveries.
GoodTaste opted for two robot models to enhance their operations: PuduBot 2 and BellaBot. BellaBot, a premium delivery robot with interaction capability, features an expressive cat face, a friendly youthful voice, and a bionic body that can capture the attention of children and families. PuduBot 2, on the other hand, has a classic appearance and multi-modal delivery capabilities. It is a flexible robot that performs depending on the mode: delivery, birthday, cruise, or dish-return. Both robots boast a 40kg carrying capacity, doubling the capacity of a human server. Also, with 360-degree sensors and automatic obstacle avoidance, PuduBot 2 and BellaBot can move intelligently inside the restaurant and serve food accurately at tables.
Smart delivery robots have enabled GoodTaste Restaurant to become more efficient than before, increasing table turnover and relieving staff members of heavy delivery responsibilities. Long queues can now be minimized, and customers are more satisfied than ever.
GoodTaste’s Great Service with Pudu Robotics
PuduBot 2 and BellaBot, the deployed Pudu Robots in GoodTaste Restaurant, are primarily utilized for delivery tasks. From the counter, a staff member loads the meals onto the robot’s trays and selects the customer’s table number on the robot’s screen. Then, BellaBot and PuduBot 2 head straight to transport delectable GoodTaste meals to the customer.
As the GoodTaste Restaurant integrated Pudu Robotics into its operations, fewer employees can be seen walking around the dining area. The human staff rely on their robot servers when it comes to delivering orders to customers, while they concentrate more on kitchen tasks, such as cooking and plating meals. The restaurant gives patrons a reason to enjoy their meals even more as BellaBot and PuduBot 2 also serve as an attraction. The way Pudu robots effortlessly navigate the area to deliver orders is a sight that customers find entertaining.
GoodTaste’s utilization of Pudu Robotics in their food service gives them a competitive advantage over competitors in terms of technological advancement, enhanced guest interaction, and faster service. Ultimately, the commercial robots successfully addressed the challenges faced by GoodTaste before. BellaBot, in particular, demonstrates impressive performance based on recorded data: operating for 8 hours daily, effortlessly navigating 10 kilometers, and delivering a staggering 500 trays. This translates to an ROI of less than a year, thanks to its double capacity of a human server. BellaBot isn’t just a solution, it’s a game-changer for restaurants facing a high volume of customers, staff shortages, and overworked employees.
MySolutions’ Commitment: MyMaintenane Program for Pudu Clients
Our commitment to our clients goes beyond just offering state-of-the-art solutions. MySolutions, Inc. offers MyMaintenance Program or PMS (Preventive Maintenance Services) for clients who prefer professional service and worry-free maintenance of purchased devices from us. Under this program, our expert technicians will comprehensively clean and evaluate the robot to ensure its best possible condition. MyMaintenance is available in flexible terms to suit every client’s needs.
For Pudu clients, the services included in the visit are: cleaning and detailed checking of the robot’s hardware, firmware, and software. One of our Pudu clients who subscribed to MyMaintenance Program is GoodTaste Restaurant. As part of their contract, our technicians conduct a routine visit to their restaurant in Baguio to check and clean thoroughly each delivery robot, prolonging the robot’s lifespan and reducing the possible occurrence of damage.
The Future of Robots in the Restaurant Industry
The mission of Pudu Robotics to use robots to improve the efficiency of human production and living is exhibited in Goodtaste Restaurant. The restaurant’s integration of PuduBot 2 and BellaBot highlights the future of robotics in the food service industry. This success story highlights the potential of smart robots to alleviate staff burden, increase productivity, and ultimately enhance customers’ dining experience. Commercial robots are proving themselves to be not just a futuristic novelty, but a game-changer for any industry.
MySolutions, Inc. is the exclusive distributor of Pudu Robotics in the Philippines.
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