Do we get refunds when we cancel orders, or return the device?
There will be no refunds, however, change of devices with other items of similar price, or higher, in which case (in case the price is higher) client must shoulder the additional price difference.
To avail of the outright, or change item, the unit/ product must be complete with the original box and accessories and in mint condition (there should be no scratches, dents, etc.) Otherwise, depreciation or damage to the product will be charged to client. There shall be a fifteen (15) day period for outright replacement from the date of delivery or pick up.
Do you accept returns?
Yes. Before returning any product, please contact Mysolutions Inc. directly to provide the details. Client must return product(s) to Mysolutions Inc. in its original or equivalent packaging. Further, client is responsible for risk of loss, shipping and handling fees when returning the product.